Introduction

ACS is a complete stand-alone dialing system, which can interface to your existing applications.

• ACS purpose is to provide an efficient and responsive tool for outbound dialing.

• Our goal is to provide an easy user interface, with a robust dialer engine.

• ACS can be run in single user mode on its own stand-alone PC or it can be accessed in a network environment.

• ACS utilizes Dial Logicâ cards for Port to Agent interfacing.

• ACS has its own internal network and stand alone terminals. This gives your agents, the quickest response possible on answered calls.

• ACS will rapidly dial phone numbers from a call list, (campaign), and return results to your host application. These results may result in your operator’s intervention or it may result in the automated update of memos.

• ACS can handle unlimited campaigns both created and worked in a day.

• ACS is both flexible and easy to use.

• Windows NT operating system.

• ACS must have at least one available comport on the ACS Windows NT Machine to attach the ACS process to the ACS dialer server.

• For the ability of Real Time updating of your database or transfer of client information directly to the current application you must have a second comport available for communications.

• Each Agent/Port Combination requires a dedicated analog phone line, and a phone or headset.